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Returns FAQ
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What is your return policy?
We accept returns of unused, unopened items within 14 days of purchase. If you are not satisfied with your purchase, no returns on customized products. Please contact us to request a return.
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2. How do I return an item?
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To return an item, please contact us to request a return authorization. Once you have received a return authorization, you can send the item back to us using the shipping method of your choice.
3. Are return shipping costs covered by the company?
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No, return shipping costs are the responsibility of the customer.
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4. Can I exchange an item?
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Yes, we do offer exchanges for items that are defective or damaged. Please contact us to request an exchange.
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5. How long does it take to process a return or exchange?
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Returns and exchanges are typically processed within 7-10 business days of receiving the item.
Shipping FAQ
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What are the shipping options available for my order?
We offer standard ground shipping and expedited shipping options. You can choose the shipping method that best meets your needs at checkout.
2. How long will it take for my order to arrive?
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Standard ground shipping typically takes 3-5 business days, while expedited shipping takes 1-3 business days. Please note that these are estimates and delivery times may vary based on location and other factors.
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3. Do you ship internationally?
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Yes, we do offer international shipping to select countries. Please note that additional fees and restrictions may apply.
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4. How much does shipping cost?
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Shipping costs vary based on the size and weight of your order, as well as the shipping destination. You can see the cost of shipping for your order at checkout before you complete your purchase.