Returns FAQ

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1. What is your return policy?

     

   We accept returns of unused, unopened items within  14 days of purchase. If you are not satisfied with your purchase, no           returns on customized products. Please contact us to request a return.

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   2. How do I return an item?

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 To return an item, please contact us to request a return authorization. Once you have received a return  authorization, you can send the item back to us using the shipping method of your choice.

 

   3. Are return shipping costs covered by the company?

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  No, return shipping costs are the responsibility of the customer.

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   4. Can I exchange an item?

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Yes, we do offer exchanges for items that are defective or damaged. Please contact us to request an exchange.

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   5. How long does it take to process a return or exchange?

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 Returns and exchanges are typically processed within 7-10 business days of receiving the item.