FAQ

Frequently Asked Questions

Shipping FAQ

1. What are the shipping options available for my order?
We offer standard ground shipping ($6.59, free on U.S. orders over $50) and expedited shipping ($14.95 flat). You can choose the shipping method that best meets your needs at checkout.

2. How long will it take for my order to arrive?
Every piece is handmade to order, so orders typically arrive within 8 business days. Standard ground shipping takes 3–5 business days once your order ships; expedited shipping takes 2–3 business days. Delivery estimates may vary by location.

3. Do you ship internationally?
Yes, we do offer international shipping to select countries. Please note that additional fees and restrictions may apply.

4. How much does shipping cost?
Shipping costs vary based on the size and weight of your order, as well as the shipping destination. You can see the cost of shipping for your order at checkout before you complete your purchase.

Returns FAQ

1. What is your return policy?
Not happy with your purchase? Return any unused, unopened item within 21 days of delivery for a full refund. (Customized items are made just for you and can't be returned unless they arrive damaged.) Contact us to request a return.

2. How do I return an item?
To return an item, please contact us to request a return authorization. Once you have received a return authorization, you can send the item back to us using the shipping method of your choice.

3. Are return shipping costs covered by the company?
No, return shipping costs are the responsibility of the customer.

4. Can I exchange an item?
Yes, we do offer exchanges for items that are defective or damaged. Please contact us to request an exchange.

5. How long does it take to process a return or exchange?
Returns and exchanges are typically processed within 7-10 business days of receiving the item.