Refund policy

1. Returns FAQ

   1. What is your return policy?
   We accept returns of unused, unopened items within 21 days of delivery for a full refund. Customized items are made just for you and can't be returned unless they arrive damaged. Please contact us to request a return.

   2. How do I return an item?
   To return an item, please contact us to request a return authorization. Once you have received a return authorization, you can send the item back to us using the shipping method of your choice.

   3. Are return shipping costs covered by the company?
   No, return shipping costs are the responsibility of the customer.

   4. Can I exchange an item?
   Yes, we do offer exchanges for items that are defective or damaged. Please contact us to request an exchange.

   5. How long does it take to process a return or exchange?
   Returns and exchanges are typically processed within 7-10 business days of receiving the item.

6. Can I cancel my order?

Yes, orders can be canceled free of charge any time before they are fulfilled and shipped. Once an order has shipped, our standard return policy above applies. Please contact us as soon as possible to request a cancellation.