Refund policy

Returns FAQ

1. What is your return policy?
We accept returns of eligible standard items within 21 days of delivery. You may carefully open and inspect an item as you would in a store. To remain eligible, it must be unused, uninstalled, unwashed, unaltered, and returned with its original packaging, tags, protective materials, and included parts. Please contact us before sending a return.

Customized or personalized items are made just for you and cannot be returned unless they arrive damaged, defective, or different from what you ordered.

2. How do I return an item?
Contact us to request return authorization and instructions before mailing the item. After authorization, pack the item securely with all original materials and send it using the approved return instructions.

3. Are return shipping costs covered?
Customers are responsible for return shipping unless the item arrived damaged, defective, or different from what was ordered.

4. Can I exchange an item?
We offer exchanges for eligible items and for products that arrive damaged or defective. Contact us so we can confirm eligibility and provide instructions.

5. How long does it take to process a return or exchange?
Returns and exchanges are typically processed within 7–10 business days after we receive and inspect the item.

6. Can I cancel my order?
Orders can be canceled free of charge before they are fulfilled and shipped. Once an order ships, this return policy applies. Contact us as soon as possible to request cancellation.